* Excludes weekends and holidays.
** If Monday or Tuesday are holidays, your order will ship Thursday.
NOTE: If you need an order to go out on a Tuesday, Wednesday or Friday, please use our contact form or call the office so we can accommodate your needs as possible.
+ Arrival time for shipments to Alaska, Hawaii, U.S. Territories, and APO/FPO addresses may vary. Some zip codes in the continental U.S. may also require extra time;
1. If you provide a PO Box for shipping we are unable to ship via UPS or Fedex. Please provide a physical address for shipping or your order will be delayed.
2. Will ship U.S. Postal Service if shipping to P.O. Boxes, Alaska, Hawaii, U.S. Territories, and APO/FPO addresses.
3. Not available to P.O. Boxes, Alaska, Hawaii, U.S. Territories and APO/FPO addresses.
Our shipping fees are based on the total weight of your package(s) and the region where the package will be delivered. Here is how to calculate shipping:
We offer Free Shipping periodically. You can read the details here.
Priority Mail - Arrives in approximately 3-7 business days
Parcel - There is no estimated shipping time for this shipping method. Orders ship via cargo ship.
Express - 1 -2 days to most locations.
Arrival times are not guaranteed.
Note: Effective January 2015: We are no longer shipping outside of the U.S. except to Canada. We apologize for any inconvenience.
Transit time is estimated. Shipping methods other than "EMS" service are not trackable. Once the shipment leaves our postal office we have no means of tracking your package. If you are ordering products and arrival time is critical we suggest only using EMS service. While shipping 4-6 week "parcel post" is most economical, it can be unpredictable and may greatly exceed the 4 - 6 week estimated time and this is due primarily to increased security which in turn causes shipping and dock delays.
We can also offer UPS or DHL service to most countries (these options are not show in the shipping drop down). In most cases UPS and DHL are considerably more expensive than the USPS service but if you are ordering small, "light" items then they may offer a faster, less expensive option. Please contact us via email to request these services.
Canada Customers We will ship products to Canada only via U.S. postal service. We are no longer able to ship UPS due to the unpredictability of their brokerage fees. The U.S. postal system may levy customs fees as well. As the buyer you will be responsible for all customs or brokerage fees. If you choose to refuse a shipment due to these fees we will refund you for the amount of the merchandise, less the original shipping fee and any fees charged to return the item to us.
International Desinations We ship world-wide to most countries via USPS (United Postal Service) International Express mail.. Simply add items to your cart and select your country in the appropriate drop down and proceed through the shopping cart.
Some international orders may require an additional security check. If so you will be notified by email. This is to help protect you against fraudulent orders. Once your order is confirmed we will ship. Please note. We only ship via "Insured" methods.
In addition to shipping products direct from our own warehouse we offer a variety of products which ship direct from the manufacturer. The product detail page will show you from where each product is shipped.
Each merchant has their own shipping standards and polices. Click here for more information.
PO Box 508
Los Gatos, CA 95031
Monday - Friday 7:30AM to 3:00PM PST Closed Saturday & Sunday.
** We apologize but we are unable to take phone orders. Please place your order online.
Please use the contact form on the Contact Us page.