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Orders received before 1:00pm Pacific Standard Time are normally shipped out within 48 hours but there are occasional exceptions. If you need something by a specific day, please make a note in the "message" section of our order form or contact us at with any specific instructions or requests.
Orders are shipped Monday - Friday. Orders received after 1:00pm Friday will normally ship the following Monday or with 48 "business hours". UPS does not deliver or ship on weekends. If you require a Saturday delivery please call for assistance. Saturday deliveries for UPS are only available to certain areas and a Saturday surcharge will apply.
Order confirmations are sent immediately upon receipt of your order. Shipping confirmations are sent upon shipment and typically arrive in the evening to your email box.
Most missing confirmations are due to incorrect email address OR they have been intercepted by your spam filter. If you don't receive an order confirmation email within 10 minutes of your order, please contact us and we will gladly resend.
GourmetSleuth accepts American Express, VISA, MasterCard and Discover credit cards (as well as a Mastercard or Visa debit card) through PayPal checkout. You are not required to have a PayPal account to use your credit card.
Transit time is estimated. Shipping methods other than "EMS" service are not trackable. Once the shipment leaves our postal office we have no means of tracking your package. If you are ordering products and arrival time is critical we suggest only using EMS service. While shipping 4-6 week "parcel post" is most economical, it can be unpredictable and may greatly exceed the 4 - 6 week estimated time and this is due primarily to increased security which in turn causes shipping and dock delays.
We can also offer UPS or DHL service to most countries (these options are not show in the shipping drop down). In most cases UPS and DHL are considerably more expensive than the USPS service but if you are ordering small, "light" items then they may offer a faster, less expensive option. Please contact us via email to request these services.
We ship from Los Gatos, California, zip code 95030. Your standard shipping time is 3 to 7 business days depending on the destination point (West Coast 3 days, Midwest to East Coast 7 days). The map displays number of business days it will take for your "ground" parcel to arrive. When calculating shipping time remember that the day it is shipped does not count in the transit days. For example, your parcel ships on Monday and it is 5 days to your location. Transit days begin on Tuesday, so your parcel would arrive on the following Monday. View Transit Time Map
Lighter parcels (2lbs and under) may ship USPS Priority Mail. Average transit time is 2-3 business days.
Canada Customers We will ship products to Canada only via U.S. postal service. We are no longer able to ship UPS due to the unpredictability of their brokerage fees. The U.S. postal system may levy customs fees as well. As the buyer you will be responsible for all customs or brokerage fees. If you choose to refuse a shipment due to these fees we will refund you for the amount of the merchandise, less the original shipping fee and any fees charged to return the item to us.
Other Non-Us Desinations We ship world-wide to most countries via USPS (United Postal Service) International Express mail.. Simply add items to your cart and select your country in the appropriate drop down and proceed through the shopping cart.
Some international orders may require an additional security check. If so you will be notified by email. This is to help protect you against fraudulent orders. Once your order is confirmed we will ship. Please note. We only ship via "Insured" methods.
We offer shipping by UPS. The "cart" options are Ground, 2nd Day or Overnight. We can also ship 3rd day please email us at: for more information.
Ship to U.S. PO Boxes
Our shopping cart does not allow you to use a PO Box for your shipping address because most orders are shipped UPS. If you need for us to ship to your PO Box please contact us to make arrangements.
Our shipping fees are based on the total weight of your package(s) and the region where the package will be delivered.
The easiest way to view shipping is to allow our shopping cart to calculate it for you. You DON'T have to go all the way through the checkout just to see your shipping. **Additional shipping fees may apply when purchasing more than 10 of an item or for multiples of large, bulky items. Here is how to calculate shipping:
1 Select the items you wish to purchase
2 On the cart summary page enter:
US: Select your state, then enter your zip code, click calculate
Canada: Select your province, then enter your postal code, click calculate
International: Select your country, enter your postal code, click calculate
*Shipping charges are per individual destination so if you are shipping products to multiple addresses there is a separate charge per address.
**There may be additional shipping charges required when purchasing multiples of large, fragile OR bulky items. You will be contacted prior to shipping with the adjusted cost.
Priority Mail - Arrives in approximately 3-5 business days
Parcel - There is no estimated shipping time for this shipping method. Orders ship via ship.
Express - 1 -2 days to most locations.
Arrival times are not guaranteed.
An order cancellation may not take place on an item that has already been pulled by the warehouse and prepared for shipment. Any order which has not been pulled by the warehouse can be cancelled. Please call our office or email to request a cancellation. Once an order has been shipped you must request a Return Authorization (RMA) for a return.
If a customer places an order and then refuses the package, a 25% restocking fee will apply. The customer will then be re-credited for the return item(s) less a 25% restocking fee and any shipping fees associated with the original shipment and return(s).
We ship to the address provided on the order unless you change the address before the order is shipped. Once the tracking information shows the order delivered we consider the shipment complete. If you have provided an incorrect address and the order is delivered to that address it will be up to the customer to work with the carrier to retrieve the package.
If, for any reason, you would like to exchange or return your purchase within 30 days, we are happy to replace it with another selection or refund the credit card used for the purchase. Just repack the product in its original packaging (if possible) with the packing slip and follow these simple steps:
Our returns facility does not ship exchange orders. If you would like to exchange merchandise please place your order online for the item you wish to purchase. Once your return is received you will be credited back for the original order (less shipping which is not refundable).
Gift Returns Gifts are only eligible for store credit, no cash or check refunds will be provided.
Returns Shipped With Free Shipping If you return an item purchased with free shipping and decide to return that item the cost of the original shipment for that item will be deducted from your reimbursement.
PO Box 508
Los Gatos, CA 95031
Please use the contact form on the Contact Us page.